ACCOUNT AND DATA DELETION
on the Doctor Stroy digital platform
Effective from 15 May 2026
Permanent address of this document: doctorstroy.ru/legal/delete-account
This is a courtesy English translation. The original Russian version of this Notice prevails in case of any discrepancy.
This page is publicly accessible, without registration and without login to an Account. It describes the procedure for deleting the Account and related personal data, the time-frame for deletion and the information that the Operator is required to retain by law. Detailed regulation of the processing of personal data is set out in the Privacy Policy at doctorstroy.ru/legal/privacy.
1. WHO WE ARE
1.1. The Operator of the Platform and the personal data operator is Individual Entrepreneur Malshaev Baatr Anatolyevich, OGRNIP 321080000003188, INN 081400461200, address: 358014, Republic of Kalmykia, Elista, Citi-3 microdistrict, building 34, email: malshaev@yandex.ru, phone: +7 909 399-93-42, website: doctorstroy.ru.
1.2. The Platform is available through the website doctorstroy.ru and through the mobile applications for iOS and Android devices.
2. HOW TO DELETE THE ACCOUNT
2.1. The User may delete their Account and related personal data using one of the following methods:
- In the mobile application Doctor Stroy: «Profile» → «Delete account». The request is sent for processing immediately after confirmation.
- In the personal account on the website doctorstroy.ru: section «Settings» / «Profile» → «Delete account» (if the corresponding functionality is available in the current version of the website).
- On this page, by filling in the contact form (if available on the page) or by sending a request to malshaev@yandex.ru.
- By an email to malshaev@yandex.ru with the subject «Account deletion» — indicating the mobile phone number used at registration and/or the email address linked to the Account.
2.2. To process the request, the Operator identifies the applicant — usually by confirmation of the phone number or email address used at registration. This prevents deletion of another person's Account.
3. TIME-FRAME
3.1. After confirmation of the applicant's identity, the Account and the profile data are deleted within no more than 30 (thirty) calendar days. This time-frame complies with the requirement of part 5 of Article 21 of Federal Law No. 152-FZ of 27 July 2006 «On Personal Data».
3.2. At the applicant's request, the Operator sends a notification of completion of deletion to the email address used to send the request.
4. WHAT IS DELETED
4.1. Upon deletion of the Account, the following information is destroyed (or anonymised):
- The User's Account, including surname, first name, patronymic, date of birth, mobile phone number, email address, profile photograph (avatar), information on the chosen city, and user settings;
- the public profile of the Service Provider (for Service Providers): description of services, specialisation, tariffs, availability schedule, portfolio (including photographs of works);
- reviews and ratings posted by the User under the Account;
- history of requests, orders and rentals — in the absence of legal grounds for their further retention (see Section 5);
- content of chat correspondence — within the storage period specified in the Privacy Policy (up to 12 months) with subsequent deletion;
- technical device tokens for push notifications;
- information placed in the local storage of the mobile application and browser — deleted automatically upon removal of the application from the device and/or upon clearing browser data.
5. WHAT IS RETAINED BY LAW
5.1. Certain information must be retained by the Operator for periods established by law even after deletion of the Account. Upon expiry of these periods, such information is destroyed (anonymised).
5.2. Access to information retained by law is restricted: it is stored in secure form, used solely for the purposes for which it is retained and is not processed for other purposes (including marketing or profiling).
6. CANCELLATION OF DELETION
6.1. After full deletion of the Account, restoration of the previous data is impossible. If, within the period specified in clause 3.1 (up to 30 days), the User wishes to cancel the deletion, they should send the relevant request to the Operator at malshaev@yandex.ru; the Operator will consider the possibility of cancellation until actual destruction of the data.
7. QUESTIONS AND COMPLAINTS
7.1. If you have any questions regarding the deletion of the Account or the processing of your personal data, please contact the Operator at malshaev@yandex.ru, at the postal address 358014, Republic of Kalmykia, Elista, Citi-3 microdistrict, building 34, or by phone at +7 909 399-93-42.
7.2. You may appeal against actions or omissions of the Operator to the Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor) or in court.